There is this crazy hidden economy that hardly anybody knows about. Every single prison and jail all across this country need services. Each of these facilities is individually responsible for hiring third-party companies to provide these services. One of the most lucrative services is telecommunications. One of the largest telecommunications service providers to prisons and jails in this country is Global Tel-Link. This company rakes in over $500 million per year.
Unfortunately, this company has also been in the news lately for its terrible treatment of its customers. It has sparked a lot of anger because the prison population is a vulnerable sector of our society. It seems that Global Tel-Link takes advantage of its incredibly powerful position amongst the prison population. The company sets cost prohibitive rates and enforces a variety of hidden fees in order to drive up the company’s profitability. This is all done at the expense of the prison population, their friends and families.
But Global Tel-Link’s biggest competition is the exact opposite. Securus Technologies provides a very good telephone service as well as a variety of Internet services to prisoners and their families. The company is straightforward and honest about its products and services. Securus also displays a commitment to customer service. The company employs the largest customer service call center in the industry. Over 220 well-trained employees field phone calls at the customer call center. Calls are answered within 11 seconds, most issues are rectified on the first phone call and the facility is capable of handling over 2 million calls per month.
You don’t have to take my word for it. The Better Business Bureau of Texas has recently bestowed accreditation upon the prison telecommunications company. On top of all of this, the company maintains an A+ rating with the Better Business Bureau.
There are a number of inmates at correctional facilities that are looking to talk to their families during the holiday season. Thanks to Securus Technologies, inmates and their families will have a great way to interact with one another. At a number of correctional facilities, inmates will have the opportunity to talk to their families via webcam video. It is part of the new video visitation service that the company has introduced. Using this service not only helps inmates and their families but also correctional facilities as well. This will allow them to avoid the hassle of scheduling brief visits in person. Therefore, inmates and correctional facilities will be able to improve communications in the near future.
During a given call, an inmate will contact a family member via phone. At the same time, the inmate will be shown on video for the family member to see. When the conversation takes place, both the inmate and the family member will talk to each other. What makes this very convenient is that the family member can talk without needing to use a phone. As a result they can show the inmate their surroundings and give them a perspective on how they live their everyday life. The video visitation option provides each party with a live broadcast the can allow them to communicate in easier way.
The company that offers this very beneficial communications option is Securus Technologies. It is one of the leading companies in the telecommunications industry and has served many correctional facilities and inmates well over the years. It offers a number of solutions to help correctional facilities provide better ways to communicate. Securus Technologies offers a number of technology products such as phones and monitors. Along with offering a number of products, Securus Technologies provides services that allow inmates and correctional facilities to communicate more efficiently. The company offers phone services to inmates as well as security management for the correctional facility.
With the services offered by Securus Technologies, inmates will be able to make and receive calls at their convenience. They will have the opportunity to get phone service from a prepaid card and account. This enables them to manage how much time they can talk on the phone. Inmates can also receive voicemail messages and email messages that they can return when they have the time. The new video visitation service is among the most popular as it enables inmates to talk to their families while seeing them onscreen.