Inmates are isolated from the rest of the world and require a way to stay connected with their families and friends. This is what Securus Technologies Company aims to facilitate. It is one of the largest providers of inmate communication coming up with innovative technical solutions and responsive customer support. These technological solutions facilitate in ensuring public safety, corrections, investigation, and monitoring of rehabilitation facilities. Their commitment to providing excellent customer support has seen them being accredited by the Better Business Bureau (BBB) and got a rating of A+.
Such commitments have been shown through establishing an in-house domestic call center with 220 seat capacity. This move was meant to boost customer support to about 25m friends and family members of the inmates. It was not in vain as it gave the company more control in handling their customers and permitted them to meet the standards set by BBB hence the accreditation. Their staffs are trained per these standards thereby enabling them to respond to more than 2.5 m calls monthly. The certification confirmed that Securus is indeed the largest facility provider and has the most extensive team in this field.
Their success in the field is also portrayed in other ways where it acquired JPay Inc through a Stock Purchase Agreement. The company is a leader in establishing electronic payments, email and host of applications associated with entertainment and education in rehabilitation centers. The transaction made Securus the quickest developing segments in correction facilities regarding payments, communication through email and introduction of tablets to inmates. The company can practically provide any high tech software based that correction facilities require to run a modern prison. If you are looking for best products at best prices and one that has the best security while addressing the issues of recidivism, you are well covered with this company.
When we have an issue with drugs inside the prison, me and my fellow corrections officers are at the ready to take on the problem with every resource available. This month, my team was called to the office of our superior to work on getting the flow of drugs stopped before someone was seriously hurt. The incidents of drug use in our jail have tripled in recent weeks, so we had to dedicate everything we had at our disposal to get things under control immediately.
When Securus Technologies installed our inmate telephone call monitoring system in our facility, we had no idea how this would differ from the system we were used to using. Once the staff at Securus Technologies trained us on the LBS software, we began to see the difference easily. The company is based out of Dallas, and they are dedicated to the objective of making our world a little safer. The CEO, Richard Smith, says this call monitoring system is installed in thousands of prisons, helping to make those facilities safer too.
Once we were able to better understand exactly how the system worked, we couldn’t wait to get working. One of the amazing things is while the system is working to monitor calls, it allows my team to be in other placing trying to stop the flow of drugs. The same day that the system was installed, we began to get alerts inmates were in fact talking about drugs in the jail. We heard one inmate telling his family how he is able to do drugs in his cell after dark. Another inmate discussed with his mother how she could easily bring him her prescription drugs to the visitor center easily. Each time, we immediately put a stop to the issue and take back control of the jail.
Working on the fugitive task force is both a very rewarding and frustrating job at the same time. On one hand, it is so rewarding to take a dangerous fugitive off the streets and put them behind bars, but then you have the suspects who slip through the net and are impossible to catch. We had one such suspect who was really giving my team fits because he was not only impossible to catch, he was conducting business as usual right in front of our faces.
It seemed that each time we were about to close the net on this fugitive, somehow luck was on his side and he was simply gone before we could get him. When you have a network of friends helping you to stay off the radar, it can be a real struggle to gain some ground on these fugitives. For every officer on my team, the fugitive has a dozen eyes watching and reporting back so he can simply stay in the shadows without issues.
We were not having any luck with informants, so we heads to the jail to see if any of his friends would offer up some information. Talking to the police in jail is a bad thing, these inmates do not want to be labeled as rats. I discovered the jail recently updated the inmate call system, and the team at Securus Technologies was going to trail the corrections officers on the new LBS software for the phone system. I took part in the training because I was convinced the inmates knew something and I was going to get them to talk without them realizing it.
Days later the software picked up chatter between an inmate and gang leader on the outside who was harboring the fugitive. This lead proved to be a huge break that allowed us to apprehend the suspect without incident that week.
There is this crazy hidden economy that hardly anybody knows about. Every single prison and jail all across this country need services. Each of these facilities is individually responsible for hiring third-party companies to provide these services. One of the most lucrative services is telecommunications. One of the largest telecommunications service providers to prisons and jails in this country is Global Tel-Link. This company rakes in over $500 million per year.
Unfortunately, this company has also been in the news lately for its terrible treatment of its customers. It has sparked a lot of anger because the prison population is a vulnerable sector of our society. It seems that Global Tel-Link takes advantage of its incredibly powerful position amongst the prison population. The company sets cost prohibitive rates and enforces a variety of hidden fees in order to drive up the company’s profitability. This is all done at the expense of the prison population, their friends and families.
But Global Tel-Link’s biggest competition is the exact opposite. Securus Technologies provides a very good telephone service as well as a variety of Internet services to prisoners and their families. The company is straightforward and honest about its products and services. Securus also displays a commitment to customer service. The company employs the largest customer service call center in the industry. Over 220 well-trained employees field phone calls at the customer call center. Calls are answered within 11 seconds, most issues are rectified on the first phone call and the facility is capable of handling over 2 million calls per month.
You don’t have to take my word for it. The Better Business Bureau of Texas has recently bestowed accreditation upon the prison telecommunications company. On top of all of this, the company maintains an A+ rating with the Better Business Bureau.
There are a number of inmates at correctional facilities that are looking to talk to their families during the holiday season. Thanks to Securus Technologies, inmates and their families will have a great way to interact with one another. At a number of correctional facilities, inmates will have the opportunity to talk to their families via webcam video. It is part of the new video visitation service that the company has introduced. Using this service not only helps inmates and their families but also correctional facilities as well. This will allow them to avoid the hassle of scheduling brief visits in person. Therefore, inmates and correctional facilities will be able to improve communications in the near future.
During a given call, an inmate will contact a family member via phone. At the same time, the inmate will be shown on video for the family member to see. When the conversation takes place, both the inmate and the family member will talk to each other. What makes this very convenient is that the family member can talk without needing to use a phone. As a result they can show the inmate their surroundings and give them a perspective on how they live their everyday life. The video visitation option provides each party with a live broadcast the can allow them to communicate in easier way.
The company that offers this very beneficial communications option is Securus Technologies. It is one of the leading companies in the telecommunications industry and has served many correctional facilities and inmates well over the years. It offers a number of solutions to help correctional facilities provide better ways to communicate. Securus Technologies offers a number of technology products such as phones and monitors. Along with offering a number of products, Securus Technologies provides services that allow inmates and correctional facilities to communicate more efficiently. The company offers phone services to inmates as well as security management for the correctional facility.
With the services offered by Securus Technologies, inmates will be able to make and receive calls at their convenience. They will have the opportunity to get phone service from a prepaid card and account. This enables them to manage how much time they can talk on the phone. Inmates can also receive voicemail messages and email messages that they can return when they have the time. The new video visitation service is among the most popular as it enables inmates to talk to their families while seeing them onscreen.