There is this crazy hidden economy that hardly anybody knows about. Every single prison and jail all across this country need services. Each of these facilities is individually responsible for hiring third-party companies to provide these services. One of the most lucrative services is telecommunications. One of the largest telecommunications service providers to prisons and jails in this country is Global Tel-Link. This company rakes in over $500 million per year.
Unfortunately, this company has also been in the news lately for its terrible treatment of its customers. It has sparked a lot of anger because the prison population is a vulnerable sector of our society. It seems that Global Tel-Link takes advantage of its incredibly powerful position amongst the prison population. The company sets cost prohibitive rates and enforces a variety of hidden fees in order to drive up the company’s profitability. This is all done at the expense of the prison population, their friends and families.
But Global Tel-Link’s biggest competition is the exact opposite. Securus Technologies provides a very good telephone service as well as a variety of Internet services to prisoners and their families. The company is straightforward and honest about its products and services. Securus also displays a commitment to customer service. The company employs the largest customer service call center in the industry. Over 220 well-trained employees field phone calls at the customer call center. Calls are answered within 11 seconds, most issues are rectified on the first phone call and the facility is capable of handling over 2 million calls per month.
You don’t have to take my word for it. The Better Business Bureau of Texas has recently bestowed accreditation upon the prison telecommunications company. On top of all of this, the company maintains an A+ rating with the Better Business Bureau.